Your questions, answered

Schedule a free 15-minute consultation through our Book With Us page, call or text us at (720) 575-3453, send us a message on Instagram, or use our contact form.

We work with diverse populations — children, teens, and adults — in individual, couples, group, and family counseling. We serve people from all backgrounds and experiences, in person at our Denver office and online across Colorado. You can see everything we offer on our Services page.

Our clinicians bring different specialties and approaches, so we can pair you with the therapist who can best support your goals. You can learn about each clinician and meet Lola, our certified professional therapy dog, on our Meet Our Team page.

Because every clinician brings unique strengths and areas of focus, rates vary slightly by provider and session type. With Tori Brown, individual therapy is $165 and couples therapy is $185. With Hannah Snider, individual therapy is $185, couples and family therapy is $215, and Parent Support Sessions are $195. Therapy intensive pricing varies based on your goals and is discussed in a planning session. Full details are on our Rates & Insurance page.

Lola & Me Therapy is a private-pay, out-of-network practice and does not bill insurance directly. We can verify your out-of-network benefits and help estimate your possible reimbursement. Medicaid cannot be used for any services at Lola & Me Therapy. We can provide a superbill, or Mentaya can submit claims on your behalf for a 5% fee per submitted session.

We do not bill insurance directly, but we are happy to verify your out-of-network benefits and help you understand what your estimated session cost may be after reimbursement. Many clients receive full or partial reimbursement through one of these options:

Superbill: After each session, we can provide an itemized receipt with the information your insurance company needs to process an out-of-network claim. You submit the superbill directly, and your insurance company reimburses you according to your plan’s out-of-network benefits.

Mentaya: Mentaya can submit claims directly to your insurance company on your behalf and charges a 5% fee per submitted session.

Your reimbursement depends on your individual plan. We are happy to help you explore your options and choose the approach that works best for you.

Yes. We accept HSA payments. Please upload your HSA card through the secure client portal before your first session. Clinicians do not accept payment cards or documentation in person.

We accept Crime Victims Compensation for clients in Denver, Arapahoe, Adams, Broomfield, Gilpin, and Jefferson Counties, including clients in Centennial. If you think this may apply, mention it during your consultation and we will walk through the process together.

Please reach out anyway. We offer reduced-fee options and can adjust fees as circumstances change. We are happy to discuss an arrangement that supports your healing and financial well-being.

An ESA letter is a document from a licensed clinician stating that your animal helps you manage mental health symptoms. These letters are most often used for housing accommodations under fair-housing law — with HOAs, landlords, and other housing-related matters. To receive an evaluation, you must already have an animal who serves you, and letters are renewed every year through a clinical evaluation, because circumstances change. Learn more on our ESA Evaluations page.

No. A service animal is trained to perform specific tasks for a person with a disability and has privileges to accompany them in public venues. A therapy animal — like Lola, our certified therapy dog — provides goal-oriented therapeutic support in approved settings after specialized training and evaluation. An emotional support animal is neither: it provides comfort through its presence, and its protections relate primarily to housing.

An online registration, certificate, ID card, or vest is not a substitute for an individualized clinical evaluation. Our ESA evaluations are completed in person at our Denver office by a qualified clinician and do not guarantee that documentation will be issued or that a housing provider will approve an accommodation request.