Your questions, answered

Getting started is simple. Schedule a free 15-minute consultation by completing the form on our Book With Us page and choosing a time that works for you. We’ll use that call to hear what’s bringing you to therapy, answer your questions, and help you take the next step.

We work with diverse populations — children, teens, and adults — in individual, couples, group, and family counseling. We serve people from all backgrounds and experiences, in person at our Denver office and online across Colorado. You can see everything we offer on our Services page.

We strive to meet the needs of our clients and have a variety of available therapists, so we can pair you with the therapist who can best support your goals. You can get to know Hannah Snider and Tori Brown on our Meet Our Team page — and meet Lola and Graham Pellicori, our therapy dogs, on the Meet Our Therapy Dogs page.

Because every clinician brings unique strengths and areas of focus, rates vary slightly by provider and session type. With Tori Brown, individual therapy is $165 and couples therapy is $185. With Hannah Snider, individual therapy is $185, couples and family therapy is $215, and Parent Support Sessions are $195. Therapy intensive pricing varies based on your goals and is discussed in a planning session. Full details are on our Rates & Insurance page.

We do not bill insurance directly — we are a private-pay, out-of-network practice. We provide superbills you can submit to your insurance company for reimbursement; many of our clients go this route, and it is easy to do. We can also confirm your out-of-network coverage during our consultation call and let you know how much your specific plan may reimburse you.

Payment is expected after each session, and Lola & Me Therapy provides a superbill — a detailed receipt that you submit to your insurance company for reimbursement. If approved, your insurance company reimburses you directly, since you will have already paid for services. We recommend calling your insurance company to learn about your out-of-network benefits and deductibles.

Yes. For clients who prefer a more hands-off experience, we partner with Mentaya, a service that submits claims to your insurance company on your behalf and helps manage the reimbursement process. Mentaya charges a 5% fee per submitted session. Whether you submit claims independently or use Mentaya, we’re here to support you in navigating your reimbursement options.

Yes to both. We accept HSA (Health Savings Account) payments — please bring your HSA card or relevant documentation to your session. We also accept Crime Victims Compensation from Gilpin and Jefferson Counties.

We understand that financial stress is real. That’s why we offer reduced-fee options and adjust fees as your circumstances change. If cost is a concern, please reach out — we’re happy to talk with you about options that support both your healing and your financial well-being.

An ESA letter is a document from a licensed clinician stating that your animal helps you manage mental health symptoms. These letters are most often used for housing accommodations under fair-housing law — with HOAs, landlords, and other housing-related matters. To receive an evaluation, you must already have an animal who serves you, and letters are renewed every year through a clinical evaluation, because circumstances change. Learn more on our ESA Evaluations page.

No. A service animal is trained to perform specific tasks for a person with a disability and has privileges to accompany them in public venues. A therapy animal — like Lola, our certified therapy dog — provides goal-oriented therapeutic support in approved settings after specialized training and evaluation. An emotional support animal is neither: it provides comfort through its presence, and its protections relate primarily to housing.

No. Websites offering to certify or register your animal without an evaluation by a licensed clinician are scams. A legitimate ESA letter can only come from a licensed clinician who evaluates your mental health needs — not your animal’s behavior. We provide professional, legally sound ESA evaluations in person in Denver and via telehealth across Colorado.